About SFN Group: Service Excellence
Service excellence is the core of all we do
At SFN Group, service excellence is ingrained in our culture through our family of specialty brands.
We are committed to service excellence. We deliver a high standard of quality in everything we do.
We back up this commitment by collecting, measuring and reporting feedback from our clients and candidates. It’s how we measure and apply their input that sets SFN Group in a league of our own. Our proprietary scorecard and satisfaction surveys drive our relentless pursuit of continuous improvement.
Satisfaction is our top priority
For more than 60 years, SFN Group has been passionate about delivering service excellence to our clients and candidates. As pioneers of the industry, we know what constitutes best-in-class performance, and we’ll work with clients to define it, measure it and manage to it. Our ability to put objective numbers to feedback sets us apart from all our competitors and offers unique business value.
SFN Group fosters open, collaborative relationships with our clients and candidates, enabling us to continually meet and exceed expectations. We measure and report results monthly to ensure our clients are achieving optimal outcomes.
Our proprietary measurement system
We provide our clients with visibility to a balanced combination of performance and satisfaction survey metrics on our proprietary CUE scorecard. Named to represent key stakeholders, SFN Group’s CUE program takes a holistic approach to measuring satisfaction that includes regular feedback from three primary stakeholders—candidates and employees, client end-users or hiring managers and enterprise customers who may not be directly supervising or hiring our staff, but have a stake in the service we deliver.
With confidential input from our employees and our clients’ employees, SFN Group compares the results against performance goals to demonstrate how we’re doing. This high level of transparency helps to keep us on our toes!
SFN Group’s service excellence commitment to candidates is equally solid. Each of our specialty brands treats candidates with respect and takes great care to connect them with jobs that match their skills, experience and career goals.
